At Manning’s Tutors we respect your privacy and treat your personal data with the utmost care and respect. Find out more in our policies below.

Manning’s Tutors Ltd

Website Privacy Notice

The Purpose of this privacy statement is to explain how Manning’s Tutors Ltd processes personal data to fulfil its data protection responsibilities for users of our website. 

This statement will be supplemented by separate privacy notices for Tutors engaged by Manning’s Tutors Ltd and for the Parents/ Carers and the Students themselves for those that are being tutored.

The scope of this statement covers the data processing activity of the staff and agents of Manning’s Tutors Ltd as it relates to the use of this website and when responding to enquiries made by letter, phone, email or other electronic means of communications. 

Manning’s Tutors Ltd will be referred to as MT for the remainder of this privacy statement

The Role of MT in data protection terms is that of a data controller where it determines the purpose and use of the personal data being processed. Once received it becomes the responsibility of the MT Data Protection Officer (DPO) to ensure that it is processed in accordance with the latest UK and EU data protection legislation (when applicable).

The DPO can be contacted using privacy@manningstutors.co.uk or by writing to the DPO at Manning’s Tutors Ltd, West View, Northchapel, West Sussex, GU28 9HL. 

The sort of personal data processed by MT will be your basic contact information as provided by you and any other technical data derived about you during your visit to this website (see ‘cookies’ section below). The personal data being requested will be kept to a minimum and will only be used in relation to the purposes stated below. Please note that if you cannot/ do not provide the information requested, we may not be able to provide the appropriate services that are available.

MT will use your personal data to follow up any enquiries for our services that you make with us and to notify you of any relevant updates, unless you have asked us not to do this. Any technical data we have been permitted to collect from you automatically will be used to administer the website and to enable any interactive features that will improve the website visit experience.

MT’s duty of confidentiality means that MT staff will treat your personal data with respect and in confidence. It is only disclosed to staff and agents that need to know it. MT uses reasonable organisational and technical measures to safeguard all personal data. We also expect the same duty of confidentiality of all third parties with whom we share personal data which will only be done on a need-to-know basis.

MT processes personal data against a lawful basis in the instances described below:

• To log your enquiry onto our third-party IT support system and to respond to it, we will use our legitimate interests;
• To comply with our legal obligations; and
• When processing for a pre-defined purpose, such as the collection of health-related data, for which your consent will be sought prior to that processing commencing. 

In all cases the processing of personal data by MT shall be:

• Processed lawfully, fairly and transparently;
• Collected for specified, explicit and legitimate purposes;
• Adequate, relevant and limited to what is necessary (and no more);
• Accurate and, when necessary, updated;
• Kept for no longer than is necessary; and
• Processed in a manner that ensures appropriate security. 

MT will not share your personal data, when you make a general enquiry; it will only be handled internally.

MT will process your data in the UK and it is backed up on a contractual basis with a trusted third party, whose servers are based in the UK. It should be noted that no personal data is stored on the MT website server.

MT follows a retention schedule to determine the length of time it holds different types of personal data. The retention schedule is shown below: 

• Contact data is stored for 12 months after our last contact with you unless we receive a valid request to erasure from you;  
• Routine correspondence in electronic format as well as in hard copy, will be retained for 12 months after our last contact with you; and
• By exception, documentation that includes personal data may be retained by MT beyond the schedule, but only for a specific purpose and only when MT believes there is a legitimate interest or a legal obligation to do so. 

At the end of the retention schedule MT will either return, destroy or delete your personal data and any associated emails or relevant documentation. If it is technically impractical to delete electronic copies of personal data, it will put it beyond operational use. It should be noted that MT allows up to 3 months after the end of the schedule to complete this action.

The MT website uses cookies (and similar technologies) and all but strictly necessary ones, if used at all, will require the users’ permission before they are dropped. A separate ‘Use of Cookies Policy’ can be found on the website homepage.

MT’s website may link to appropriate websites of potential interest. If these are used, the visitor should be aware that the MT has no responsibility for the control, content or handling of personal data by these other websites.

The General Data Protection Regulation defines the rights that you have (although these do not apply in all situations), For convenience, these rights are shown below:

• Right to be informed as to how your personal data is being processed by us – this is done through this statement;
• Right to access your personal data held by us which is done by making a ‘Data Subject Access Request’ (DSAR) to the MT DPO;
• Right to rectification of your personal data if you believe MT has collected it incorrectly or it needs to be updated; 
• Right to erasure of your personal data for which we no longer have a legitimate purpose to process or where your interests outweigh our own; 
• Right to restrict processing under certain circumstances, during which time your personal data but will not be in operational use until the related matter is resolved;
• Right to data portability of your personal data in a machine-readable version, as you have provided but only applicable to data provided with your consent or under contract;
• Right to object to MT processing your personal data for which it does not have a legal or contractual obligation; and
• Rights related to automated decision making and profiling (however MT does not use these techniques in its decision making). 

Further details on data subjects’ rights can be found on the Information Commissioner’s Office (ICO) website: https://ico.org.uk.

Raising concerns, exercising rights or making queries about our processing of personal data can be done by contacting the MT DPO. Please be aware that we will need to verify your identity before responding fully, therefore, you may be asked for proof of your ID. Alternatively, you may wish to contact the ICO directly, using the details provided above, but naturally we would welcome the opportunity to handle any concerns you have first.

v2.0

November 2020

Introduction
Thank you for visiting our website (www.manningstutors.co.uk) (our site). This is our Acceptable Use Policy and by using our site, this policy applies to you and you agree with it as part of our Website Terms and Conditions.

The terms in our Acceptable Use Policy may change, so we advise you to check this page as if you use our site, you are bound by it.

About us
This site is run and maintained by Manning’s Tutors Ltd, a company registered in England and Wales, with company registration number 7550525 and whose registered office is West View, Northchapel, West Sussex, GU28 9HL . Our email address is info@manningstutors.co.uk.

Use of our site
You agree not to use this site for any of the following purposes:

• to break any laws or regulations;
• to do anything fraudulent, or which has a fraudulent effect;
• to harm or attempt to harm minors;
• to do anything with material that does not meet our content standards (these are listed below);
• to copy in any way or re-sell any part of our site;
• to interfere with or damage any part of our site, equipment, network, software or storage arrangements;
• for unsolicited advertising material (known as spam);
• to transmit any data or material that is harmful to other programs, software, or hardware.

Content Standards
Our content standards apply to all material that you contribute either to our site or to our interactive services.

Your contributions must be accurate (if they are factual), genuine (if they state opinions) and within the law.

Your contributions must not be defamatory, obscene or offensive, likely to deceive, harass, annoy, threaten, or invade someone else’s privacy. Your contributions must not promote material that is sexually explicit, promote violence or discrimination based on race, sex, religion, nationality, age, disability, or sexual orientation, infringe anyone else’s intellectual property, be used to impersonate anyone, or misrepresent anyone’s identity or encourage or assist anything that breaks the law.

Interactive Services
Where we provide use of interactive services, we will tell you clearly about the service, we will tell you what form of moderation we use for the site, we will try to assess risks on the site (especially for children) and will moderate if we think it is appropriate.

We are not however required to moderate our interactive service and we will not be responsible for any loss or damage to anyone who does not use our site according to our standards (whether or not we have moderated the service).

Notice for parents
Our services are intended for the use of minors under the age of 18, however, such use must be subject to parental consent. If you permit your child to use the service we advise you to explain the risks as moderation is not always effective. Please contact us if you have a concern about moderation at info@manningstutors.co.uk.

Suspension and termination
If we believe you are in breach of our Acceptable Use Policy, we will take whatever steps we think are necessary to address this, including stopping your use of the site temporarily or permanently, removing material you have put on the site or any of our social media groups, sending you a formal warning, taking legal action and / or telling the relevant authorities.

We will not be held liable for any of your costs arising from any actions we take to deal with any breach of this policy.

What are Cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use Cookies?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

Do we use other Cookies?

Some of our pages or subsites may use additional or different cookies to the ones described above. If so, the details of these will be provided in their specific cookies notice page. You may be asked for your agreement to store these cookies.

How to control Cookies

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

General information
This website (www.manningstutors.co.uk) (the site) is run and maintained by Manning’s Tutors Ltd (“Manning’s Tutors”), a company registered in England and Wales, with company registration number 7550525 and whose registered office is at West View, Northchapel, West Sussex, GU28 9HL . Our VAT number is 173762782. Our email address is info@manningstutors.co.uk.

Manning’s Tutors is an online platform that acts as a tuition agency, connecting students to tutors throughout London. These Website Terms and Conditions (Terms and Conditions) cover the terms on which you may use the site, conduct your business and purchase products.

Please read these Terms and Conditions carefully before you start to use the site. By using the site, you accept and agree to be bound and abide by these Terms and Conditions and our Privacy Policy. If you do not accept them, please do not use the site.

User rights of access
You have permission for temporary, non-exclusive use of the site. Manning’s Tutors reserves the right to withdraw or change the content of the site and these Terms and Conditions at any time without notifying you and without having any legal responsibility towards you.

You are not allowed to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any part of the site.

You are also not allowed to license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the site and/or any documents or online resources on the site available to any third party.

You are responsible for configuring your own computer and software to access the material and content on our site including downloadable files. We do not warrant that the way we deliver data to you is compatible with your software or with the way your mobile device, computer or tablet is configured. Although we do our best to protect our site, we are not responsible for any viruses, bugs or similar issues. We advise that you use your own virus protection software to protect yourself.

You must treat all identification codes, passwords and other security information that you obtain from use of the site and (where applicable) for you to access parts of the site, as confidential. If we think you have failed to keep confidentiality, we may disable any such information, including your passwords and other codes.

You agree to follow our Acceptable Use Policy.

If you allow anyone else to use our site, you must make sure that they read these Terms and Conditions first, and that they agree to and follow them.

If you do not use the site according to the law and these Terms and Conditions, we may suspend your usage, or stop it completely.

We frequently update the site and make changes to it, but we have no duty to do this. This means that content on the site may be outdated or incorrect. We will have no liability to you for any losses or damage you may suffer from your reliance on any of our materials.

We do not save your credit card details or share customer details with any third parties and we follow our Privacy Policy in handling information about you. By using the site, you agree to us handling this information and confirm that data you provide is accurate.

Our site uses cookies. More information is provided in our Cookie Policy.

Confidentiality
Personal information or business information that you supply to Manning’s Tutors through the site, other than information that is in the public domain, will be treated confidentially and in line with our Privacy Policy. Confidential information will not be disclosed to any third party, including for the purposes of marketing, without your prior permission. We will only disclose your information if it is necessary for the performance of our services or where so required by law.

Variation
We may change these Terms and Conditions from time to time. Please ensure that you check for any changes regularly, as you are bound by them if you use of this site.

Intellectual property rights
We are the owner or licensee of all intellectual property rights in the site including any databases that hold relevant information about the site. They are protected by copyright or trademark registration and you may only use any such material and the documents in line with these Terms and Conditions and this paragraph specifically. If you do not use the materials in line with these Terms and Conditions and this paragraph specifically, you lose your right to use our site, and must destroy or return any copies of documents you have made of it or any part of it. We reserve all our rights conferred to us by law to remedy any such breach.

Our responsibility to you

• We do not guarantee the accuracy of material on our site or the materials uploaded by our users, and you are responsible for the way you use its content.
• We shall not limit or exclude our liability for:
• death or personal injury;
• fraud or fraudulent misrepresentation; or
• any act, omission or matter, liability for which may not be excluded or limited under any Applicable Law.
• We shall not be liable to you for any indirect, special or consequential loss or damage, including:
• loss of profit;
• loss of goodwill;
• loss of savings; or
• loss of contract.

We also exclude, but only as far as legally possible, all terms and warranties or promises implied by law or by statute.

Although we try to make the site available at all times, we do not warrant that your use of the site will be uninterrupted. We are not responsible for any loss or damage you may suffer resulting from any interruptions, errors or the transfer of data and you acknowledge that the site may be subject to limitations, delays and other issues.

Any duty of care owed to you by us is owed to you alone and no duty of care is owed to any third party and we do not assume any responsibility to any third party in respect of the performance of our duties to you.

Link to our site or other sites
You are allowed to make a link to our site’s homepage from your website if the content on your site meets the standards of our Acceptable Use Policy and provided you do not suggest any endorsement by us or association with us unless we provide agreement in writing. We reserve the right to end this permission at any time.

Links from our site to other sites are only for information. We do not accept any responsibility for other sites, the accuracy of their content or any loss you may suffer from using and relying on them.

Computer offences
If you do anything which is a criminal offence under the Computer Misuse Act 1990 (such as for example introducing viruses, worms, Trojans and other technologically harmful or damaging material) your right to use the site will end immediately, we will report you to the relevant authorities and provide them with details of your identity.
You must not try to obtain access to our server or any connected database or make any ‘attack’ on the site.

Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any matters arising in connection to this agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Complaints
If you have any questions or a complaint about the service provided by us, please contact info@manningstutors.co.uk to make your complaint.

Manning’s Tutors Ltd
Parents/Students Privacy Notice

The Purpose of this privacy notice is to explain how the staff and associated tutors of Manning’s Tutors Ltd processes personal data to fulfil their data protection responsibilities relating to the provision of tuition under the National Tutoring Programme (NTP). This notice covers the instances where students are tutored under arrangements of their school, in the home environment and on-line.

The role of Manning’s Tutors Ltd is that of a data controller where it determines the purpose and use of the personal data being processed. Once received it becomes the responsibility of the Data Protection Officer (DPO) to ensure that it is processed in accordance with the latest UK and EU data protection legislation (when applicable). Manning’s Tutors Ltd will be referred to as MT for the remainder of this privacy statement.

The DPO can be contacted using privacy@manningstutors.co.uk or by writing to the DPO at Manning’s Tutors Ltd, West View, Northchapel, West Sussex, GU28 9HL.

The sort of personal data being processed by MT will be basic contact information in the case of parents and older students and the following:
Student’s age and date of birth
Student’s gender and ethnicity
Unique student number (referred to as a UPN – Unique Pupil Number)
Information on free school meals (if applicable)
Information on special educational needs (if applicable)
Student’s eligibility for pupil premium
Information on whether the student is in foster care (if applicable)
The information listed will be provided by the student’s school or in some cases, directly from the parents and the students themselves.
MT will use the personal data of the parents/carers of the students, and separately the students themselves, to administer and allocate resources for tuition and to create the records of student learning. Unless otherwise requested, the outcome of the tuition will be forwarded to the National Foundation for Educational Research (NFER) for analysis.

MT’s duty of confidentiality means that MT staff will treat your personal data with respect and in confidence. We also expect the same duty of confidentiality of all tutors hired to fulfil the services and any other third parties with whom we share personal data. MT uses reasonable organisational and technical measures to safeguard all personal data being processed regardless of whose it is.

MT processes personal data against a lawful basis in the instances described below:

To fulfil our contractual responsibilities under the NTP programme including providing learning outcomes to the NFER;
With the explicit consent of parents/carers and students themselves (as applicable) for the processing of any special category data as defined by the GDPR and that is provided to MT.
To respond to general enquiries, we will use our legitimate interests;
To comply with our legal obligations including reporting instances of unusual student activity/ behaviour; and
When acting in the vital interests of the students.

Please note that MT does not establish explicit consent for processing of special category data as this is established by the school beforehand. If a parent or student wishes to withdraw their consent for certain processing activity they are to contact the school where the consent was originally given.

In all cases the processing of personal data by MT shall be processed in accordance with the 6 principles of data protection:

MT will share personal data, but only when absolutely necessary, with:

Tutors assigned to provide the relevant services;
The National Foundation for Educational Research (NFER);
Qualified Tutor Ltd, for the purposes of tutor training; and
Third-party IT support staff.

MT will process your data in the UK and it is backed up on a contractual basis with a trusted third party, whose servers are based in the UK.
MT follows a retention schedule to determine the length of time it holds different types of personal data. The retention schedule is shown below:

Contact data is stored for 6 years after our last contact with you unless we receive a valid request to erasure from you;
Routine correspondence in electronic format as well as in hard copy, will be retained for 3 years after our last contact with you; and
By exception, documentation that includes personal data may be retained by MT beyond the schedule, but only for a specific purpose and only when MT believes there is a legitimate interest or a legal obligation to do so.
At the end of the retention schedule MT will either return, destroy or delete your personal data and any associated emails or relevant documentation. If it is technically impractical to delete electronic copies of personal data, it will put it beyond operational use. It should be noted that MT allows up to 3 months after the end of the schedule to complete this action.
The General Data Protection Regulation defines the rights that you have (although these do not apply in all situations), For convenience, these rights are shown below:
Right to be informed as to how your personal data is being processed by us – this is done through this notice;
Right to access your personal data held by us which is done by making a ‘Data Subject Access Request’ (DSAR) to the MT DPO;
Right to rectification of your personal data if you believe MT has collected it incorrectly or it needs to be updated;
Right to erasure of your personal data for which we no longer have a legitimate purpose to process or where your interests outweigh our own;
Right to restrict processing under certain circumstances, during which time your personal data but will not be in operational use until the related matter is resolved;
Right to data portability of your personal data in a machine-readable version, as you have provided but only applicable to data provided with your consent or under contract;
Right to object to MT processing your personal data for which it does not have a legal or contractual obligation; and
Rights related to automated decision making and profiling (however MT does not use these techniques in its decision making).

Further details on data subjects’ rights can be found on the Information Commissioner’s Office (ICO) website: https://ico.org.uk.

Raising concerns, exercising rights or making queries about our processing of personal data can be done by contacting the DPO. Please be aware that we will need to verify your identity before responding fully, therefore, you may be asked for proof of your ID. Alternatively, you may wish to contact the ICO directly, using the details provided above, but naturally we would welcome the opportunity to handle any concerns you have first.

Download our Safeguarding and Child Protection Policy and Procedures PDF (2022)

Manning’s promises 100% satisfaction to all our clients. Should any client report a complaint regarding our service, they will not be charged for the lesson about which they have sent the complaint. 

Definition

This policy defines a complaint as any dissatisfaction expressed by a client with the service offered by Manning’s. 

This policy does not cover allegations of malpractice or maladministration. In the case that such an allegation should arise, the Whistleblowing Policy and Procedure will come into effect. 

This policy does not cover any concerns regarding a tutor’s fitness to work with children. Any concerns raised about a tutor will be investigated thoroughly in accordance with our Allegation Management Policy.

Complaint Procedure

Informal Complaints

In the first instance, responsibility for handling a complaint will lie with the School Liaison Officer who is responsible for the tuition scheme. In the event that the relevant School Liaison Officer is unable to receive the complaint in the first instance, responsibility will lie with the member of staff who initially received the complaint. 

Any investigation into the complaint (such as reviewing a lesson deemed to be unsatisfactory) will occur in a timely manner, with a response being offered within 5 working days.

Note: a refund will usually be given for a maximum of 2 unsatisfactory lessons with the same tutor. It is the responsibility of the client to complain in a timely manner if they do not find the provided tutor to be adequate for their needs. This is stated ahead of time as part of the Tuition Agreement with clients.

Complaint Escalation: Formal Complaint

If the client remains unsatisfied by the informal resolution, they will be asked to put their complaint in writing to the CEO, Johnny Manning. 

As the investigating officer, Johnny will carry out any necessary investigation in an attempt to resolve the complaint within 10 working days. This may take the form of a meeting, phone call, or email communication. Where necessary, the person about whom the complaint is received will also be entitled to a meeting, phone call, or email exchange with Johnny about the complaint. 

The complainant will be provided with all written notes pertaining to the complaint as well as a log of action taken while attempting to resolve. Where relevant this will also be provided to the person about whom the complaint was made. 

If the complainant accepts the resolution of the complaint at this stage, then no further action will be necessary.

No further escalation is possible following Johnny’s investigation of the complaint. 

Three Strike Policy 

In order to preserve Manning’s reputation as a provider of excellent and reliable tutors, we will keep a log of all tutors about whom complaints are received. 

Any tutor about whom a complaint is raised will be notified of the fact, and informed whether or not they are to continue tuition with the client in question. 

In the event that one tutor has three complaints lodged against them over the course of their work with Manning’s, they will receive notice by email that Manning’s are no longer able to offer them work. 

It should be noted that if a complaint is deemed unreasonable by Manning’s as it is in breach of our Equality Policy or the client’s Tuition Agreement, or that the complaint is not proportional to the perceived failings of the tutor, then Manning’s will keep a record of the complaint but will not consider it as a strike against the tutor.